Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

No restocking fee to be charged to the consumers for the return of a product。

To be eligible for a return, your item must be in the same condition as it was received, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To return an item, please contact us at support@loascoty.com.

If your return request is accepted, we will send you a return mailing label, along with instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

Please feel free to contact us at support@loascoty.com with any return questions.

Damages and Problems
Please inspect your order when it is received and if the item is defective, damaged, or received in error, please contact us immediately so that we can assess and correct the problem.

Exceptions/Non-Returnable Items
We do not accept returns on human damaged products and substitutes. We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get the item you want is to return it. Once the return is accepted, please purchase the new item separately.

EU 14 day cooling off period
Notwithstanding the above, if an item is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without stating a reason. As stated above, your item must be in the same condition it was received in, unworn or unused, with tags, in its original packaging. You will also need to provide a receipt or proof of purchase.